Question 1

How do I request an official equipment quotation?

Accepted Answer

You can request a quote by filling out our online quotation form, emailing biocarehealthsystems@gmail.com, or calling our sales desk directly at 0723 835776. Our sales engineers provide itemized proforma invoices detailing unit specifications, warranty terms, and delivery schedules within 24 hours.

Question 2

Where is the Biocare showroom and service workshop located?

Accepted Answer

Our main office, equipment showroom, and biomedical workshop are located on the Ground Floor of the Githinji Investments Building on Chambers Road, directly behind Makini Herbal Clinic in Ngara, Nairobi.

Question 3

Do you arrange equipment delivery outside Nairobi?

Accepted Answer

Yes. We coordinate secure logistics and insured delivery across all 47 counties in Kenya. For heavier capital hardware such as hospital beds, operating tables, and digital X-ray units, our team handles transit, unpacking, physical mounting, and calibration on-site.

Question 4

What warranty and after-sales support do you provide?

Accepted Answer

All medical machines and diagnostic analyzers include manufacturer warranties ranging from 12 to 24 months. We also provide optional Service Level Agreements (SLAs) that cover scheduled bi-annual preventative maintenance, optical calibration, and priority emergency repair response.

Question 5

Do your engineers handle installation and technician training?

Accepted Answer

Yes. Our in-house qualified biomedical engineers oversee complete physical installation, electrical grounding verification, and sensor calibration. We also provide comprehensive on-site training for your laboratory technologists, nurses, and clinical officers.

Question 6

How does reagent and consumable replenishment work?

Accepted Answer

We maintain continuous stock of original Dymind hematology reagents, biochemistry packs, controls, vacutainers, and test kits in our Nairobi warehouse. Facilities can establish scheduled recurring deliveries to ensure uninterrupted diagnostic throughput.

Question 7

Are your products compliant with Kenyan healthcare regulatory authorities?

Accepted Answer

Yes. Biocare Health Systems Limited is fully registered and licensed by the Pharmacy and Poisons Board (PPB) of Kenya, and all distributed machinery adheres to Kenya Bureau of Standards (KeBS) guidelines.

Question 8

How can I access your complete product catalog?

Accepted Answer

You can download our complete PDF product catalog directly from the download link in the header and footer, or request printed brochures at our Nairobi showroom.

Frequently Asked Questions